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We want to make it right.

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We handle returns and exchanges on a case-by-case basis with the objective of making our customers pleased with their purchase from us. Please work with us as we kindly request customers to fully test out the product and offer troubleshooting tips for quick resolution.

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Warranty Service

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Hardware device purchased directly from our website comes with a 15-Day Limited Warranty from the time of delivery or in-store purchase. You may also contact manufacturers directly for After-Sales Service for extended warranty period.

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Some of the Manufactures with Direct Warranty Service are: 
Smok Authorized Warranty Service

Vaporesso Authorized Warranty Service

Aspire Authorized Warranty Service

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Types of products not covered under our 15-Day Warranty:

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• Atomizers – such as RDA & Tanks

• Disposable Vape

• Replacement Pods

• Replacement Coils

• Spare Parts – Drip Tips, Glasses, O-Rings

• Rechargeable Batteries

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In order to be eligible for service under warranty, you must initiate a returns process by contacting us at fastvapeusa@gmail.com or use the Contact Form within 15 days of original delivery or instore purchase. We do require the defective item to be received back to our facilities prior to the issuance of a refund or store credit.

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The 15-Day Limited Warranty excludes coverage for damage resulting from accidents, abuse, disassembly, customized modification, or user-error. Furthermore, consequential and incidental damages are not covered under this warranty.

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Atomizers such as Tanks, RDA, and replacement parts (coils and pods) may not be covered as the original manufacturer does not provide warranty coverage on these types of items. You can visit the manufacturer’s website for additional details.

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Note: Some manufacturers do require the warranty card that is included in the package in order to process the warranty service. Please do not dispose of the packaging contents.

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Delivery Issue Policy

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Damaged, Missing or Wrong Item claims must be reported back to us within 12 hours from the time of delivery. Please inspect your items carefully upon receiving them, it is your responsibility to check within the time span and notify us of any problem. You may be requested to return the incorrect items back to our facilities and/or submit an Affidavit Form to proceed with the process.

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Minor scratches, cosmetic issues, and discoloration are considered normal wear and tear and are not covered by warranty.

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Refund Process

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Refund may be issued back to the original payment (Credit card, debit card, etc.) or as store credit. Deliver My Vapes is not responsible for refunds to a Prepaid Card or a cancelled credit card in the event the cardholder no longer has possession of the original form of payment. In those cases, a store credit or gift card will be issued.

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